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Things you might want to know ... AKA, FAQ!

Who are you? Why did you open this store?

I'm glad you asked - please visit my "About Me" page to find out.

Can you please explain more about how you ship? Can you ship to where I live?

I'm a Canadian author. I want to keep costs down for you and me, and I want to make you as happy as I can.

There are some places where I can deliver personally - Ottawa, Kingston, and Peterborough, Ontario. If you're not sure whether you qualify for delivery, please email me (tudorrobins@gmail.com).

Within Canada, some of my books are small enough to go by lettermail. This is an inexpensive shipping method, but it does not include tracking or insurance. If you'd rather have tracking, or if you're buying a larger item, you'll be offered standard shipping.

I also have shipping options set up for the US, the UK, the EU, and Australia. If you live somewhere else, and would like me to investigate shipping to you, I'm happy to do so. Just email me and tell me what you'd like to order, and where you live and I can get a quote.

Payments, currency, and taxes (the fun stuff!)

I accept PayPal. If you live somewhere with Interac eTransfer, and would prefer to pay that way, that's fine - just email me.

My prices are in Canadian dollars - great news for many of you in other countries - your money will go farther!

If you're a Canadian shopper you'll see five percent GST added to your purchase. It's not me - it's the government! That's the tax rate on books in Canada.

Do you offer refunds and/or returns?

I always want you to be happy, so the first thing I'd ask is for you to contact me - tudorrobins@gmail.com.

Some things are returnable / refundable, and others aren't.

A good example is shipping. Because I can't get a refund on shipping, in most cases I can't refund shipping to you.

One of the great things about having such a small business is I can talk to each customer individually, so please reach out to me as soon as you can, be as specific as you can, and let's talk.

How will you respect my privacy / security?

I like my privacy and security, and I assume you do, as well.

Obviously I have to collect information from you to fulfill your order, but I'll never use it for any other reason.

This shop has SSL, which adds a layer of security when you enter your information at checkout. I've chosen to have payments processed by PayPal because of their well-established policies and processes.

Is there a way to follow you?

Definitely! I'd love it if you'd sign up for my newsletter.

Newsletter readers are the first to find out about new launches, and there are deals / giveaways in every letter.

In fact, you'll get two free story downloads with sign up, here.

Hope to see you on the list!

I have a question you haven't answered!

Bring it on! I love hearing from readers and customers. Email me, and let's talk.